Brew Gallery Pty Ltd — Shipping Policy

We want your order to arrive quickly, safely, and in perfect condition — especially given how much care goes into the machines we send out. Here's how shipping works.

Processing Time

We aim to dispatch all orders within 3 business days. We ship Monday to Friday only — we're closed on weekends and public holidays, so orders placed during these times will begin processing on the next business day.

Shipping Costs

●        Free shipping on orders over $90

●        $15 standard shipping on orders under $90

●        $20 express shipping, available at checkout regardless of order value

Delivery Method & Insurance

●        Coffee machines and grinders are shipped via StarTrack, with shipping insurance included as standard, given their value and the care required in transit

●        Accessories and consumables are shipped via Australia Post

Signature on Delivery

All machine and grinder deliveries require a signature on receipt. This protects both you and us — it confirms safe arrival of a high-value item and avoids disputes over lost or stolen parcels left unattended. Accessories and consumables may be left without a signature at the courier's discretion.

Delivery Addresses

●        Machines and grinders can only be delivered to a street address — we're unable to ship these to PO Boxes or parcel lockers, due to their size, weight, and the signature-on-delivery requirement

●        Accessories and consumables can be shipped to PO Boxes and parcel lockers

Local Pickup

Same-day pickup is available from our warehouse at 26 Fariola Street, Silverwater, NSW 2128. Select "Pickup" at checkout and we'll notify you by email once your order is ready to collect.

Delivery Timeframes

●        Metro areas: 1–3 business days after dispatch

●        Regional areas: 2–6 business days after dispatch

●        Remote areas: 3–7 business days after dispatch

These are estimates only; actual delivery times depend on the courier and your location.

Order Tracking

Once your order ships, we'll send you a confirmation email with tracking details so you can follow your delivery.

Damaged, Lost, or Delayed Deliveries

Please inspect your order as soon as it arrives. If your item arrives damaged in transit, contact us within 7 Days with photos and your order number, and we'll arrange a repair, replacement, or refund at no cost to you.

If your order hasn't arrived within the expected timeframe, contact us at info@thebrewgallery.com and we'll follow up with the courier on your behalf.

Shipping Area

We currently ship within Australia only.

Questions

For anything shipping-related, reach out to info@thebrewgallery.com.