Brew Gallery Pty Ltd — Privacy Policy

 

Last updated: 25/08/2026

 

Brew Gallery Pty Ltd ("we", "us", "our"), trading as Brew Gallery, operates thebrewgallery.com.au. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our site, or otherwise communicate with us.

 

We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

By using our site, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.

 

Personal Information We Collect

Collected directly from you:

●        Contact details — name, address, billing and shipping address, phone number, email

●        Order information — items purchased, payment confirmation, order history

●        Account information — username, password, and account preferences (if you create an account)

●        Customer support and warranty communications — anything you share with us via email or contact forms

Collected automatically:

●        Device and usage information — browser, device type, IP address, pages visited, time on site, referral source, via cookies and similar technologies

Collected from third parties:

●        Shopify, which powers our store and processes information to provide the Services

●        Payment processors, who handle your payment details directly (we don't store full card details ourselves)

●        Omnisend, our email marketing platform, for managing subscriber lists and campaign delivery

How We Use Your Personal Information

●        Providing the Services — processing payments, fulfilling and shipping orders, managing your account, handling returns and facilitating warranty claims

●        Marketing — sending marketing emails via Omnisend, but only if you've opted in; you can unsubscribe at any time

●        Security and fraud prevention — protecting your account and our store from fraudulent or malicious activity

●        Customer support — responding to your enquiries and providing support

●        Legal compliance — meeting our legal, tax, and accounting obligations

 

Cookies

We use cookies to run our store, remember your cart, and understand how visitors use our site. This includes cookies from:

●        Shopify (essential — required for checkout and cart functionality)

●        Google Analytics, to understand site traffic and how visitors use our site

●        Meta Pixel, to measure the performance of our Instagram and Facebook advertising and to show you more relevant ads on those platforms

Most browsers accept cookies by default; you can adjust your browser settings to block or remove them, though this may affect site functionality, particularly at checkout. You can also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on, and manage how Meta uses your data for ads via your Meta Ad Preferences.

 

How We Disclose Personal Information

We don't sell your personal information. We may share it with:

●        Service providers who support our business — Shopify, our payment processor, Omnisend, and delivery/freight couriers

●        Analytics and advertising partners — Google (Analytics) and Meta (Pixel), to help us understand site usage and measure/optimise our advertising

●        Manufacturers (La Pavoni, Fellow, or Di Pacci Coffee Company for Meraki) where necessary to facilitate a warranty claim you've initiated directly with them

●        Legal or regulatory bodies, if required by law or valid legal process

●        A new owner, in the event of a business sale or transfer, subject to confidentiality

 

Where Your Information Is Stored

Your information may be stored and processed outside Australia by our service providers (for example, Shopify's servers, which may be located overseas). We take reasonable steps to ensure these providers handle your information securely and consistently with the APPs.

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure payment processing and access controls. No online system is completely secure, and we can't guarantee absolute security. We recommend not sending sensitive information to us through unsecured channels.

 

Children's Data

Our site is not intended for use by children, and we do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

 

Your Rights

Under the Australian Privacy Principles, you can:

●        Request access to the personal information we hold about you

●        Ask us to correct inaccurate information

●        Unsubscribe from marketing communications at any time

●        Ask us to delete your information, subject to any legal obligation requiring us to retain it (e.g. financial records)

We may need to verify your identity before actioning a request. To exercise any of these rights, contact us using the details below.

 

Complaints

If you believe we've mishandled your personal information, contact us first at the details below so we can address it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The current version will always be available on our website, with the "Last updated" date shown above.

 

Contact Us

Brew Gallery Pty Ltd

Email: info@thebrewgallery.com

77 678 796 873