If you need to change or cancel your order, please contact us as soon as possible via the form above or by emailing info@thebrewgallery.com. We can make changes to orders that haven't yet been dispatched. Once an order has shipped, we're unable to cancel it, but you can return it under our 30-day returns policy once it arrives.

We offer free standard shipping Australia-wide only on orders over $150. Otherwise, shipping costs are:

• $15 standard shipping on orders under $90
• $20 express shipping

We use a tracked courier service and you'll receive a tracking link by email as soon as your order has been dispatched.

We dispatch from our Silverwater, Sydney location. Expected delivery times:

• Metro areas: 1–3 business days after dispatch
• Regional areas: 2–6 business days after dispatch
• Remote areas: 3–7 business days after dispatch

These are estimates only; actual
delivery times depend on the courier and your location.

You'll receive a tracking link via email as soon as your order ships so you can follow it the whole way.

We aim to dispatch all orders
within 3 business days. We ship Monday to Friday only. We're closed on
weekends and public holidays, so orders placed during these times will begin processing on the next business day.

Same-day pickup is also available
from our warehouse at 26 Fariola Street, Silverwater, NSW 2128. Select
"Pickup" at checkout and we'll notify you by email once your order is
ready to collect.

Currently we ship within Australia only. International shipping is something we're looking to offer in the future. If you're based overseas and interested in a specific product, feel free to get in touch. We may be able to assist on a case-by-case basis.

Once your order has been dispatched, you'll receive an email with a tracking number and a direct link to follow your delivery in real time. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder, or contact us and we'll look into it straight away.

The right machine depends on your experience level, how involved you want to be in the brewing process, and your budget. We've built a Find My Machine quiz that asks you four quick questions and gives you a personalised recommendation, and it takes about 60 seconds. You can also get in touch directly and we'll advise you personally.

Yes, we are an authorised dealer for every brand we carry. This means every machine comes with a valid manufacturer warranty, genuine parts, and full after-sales support. We never sell grey market or parallel import products. You can read more about why this matters on our About page.

For damaged, faulty, or incorrect items, contact us within 7 Days of delivery with photos and your order number. We'll arrange a repair, replacement, or refund in line with your ACL rights, and we cover return shipping in full.

We accept change of mind returns within 30 days of delivery if the item is unused, subject to inspection, with 25% restocking fee and freight payable by the customer.

For full conditions and details, please see our Returns & Warranty Policy.

All machines come with a full manufacturer warranty. Warranty claims are handled directly by the manufacturer, not Brew Gallery. Change-of-mind and faulty-on-arrival returns are still handled by us, but once a product is outside the arrival-inspection window, any warranty repair or claim goes to:
● La Pavoni — lapavoni@smeg.com.au
● Fellow — Contact form: https://support.fellowproducts.com.au/contact/contact-form-fellow-H1QdburIWl
● Meraki — Di Pacci Coffee Company — https://dipacci.com.au/pages/contact

We're happy to point customers in the right direction and provide proof of purchase support, but the claim itself must be lodged with the relevant manufacturer above.

The warranty period varies depending on the item, as described in our Returns & Warranty Policy.